SOC Bristol
+44 (0)117 3171796

Comments and Complaints

The Sport & Orthopaedic Clinic is a group of specialist consultants based at Spire Hospital Bristol. We pride ourselves on offering a first class service. As a patient, visitor or relative to the clinic we hope your experience is positive. We always value your feedback especially when we are doing things right. We are however always looking for ways to improve and appreciate your involvement when we have not met your expectations. Please tell us about your experience by filling out our Patient Satisfaction Questionnaire which is available here. All comments and complaints are taken seriously regardless of their nature. You can carry out a complaint by contacting us via the following

Tel: 0117 3171796
Fax: 0117 9738678
Email: christine.wheeler@soc-bristol.co.uk
Address: SOC Bristol Ltd, Spire Hospital Bristol, Redland Hill, Bristol. BS6 6UT

 
What happens next?
 
We will acknowledge receipt of the complaint and provide an initial response within 48 hours.

If you wish to take your complaint to a written form then a receipt will be sent to you within five days.

An investigation into the complaint will then be passed to our Board of Directors who will then follow the correct procedures to establish an appropriate course of action. We aim to respond to your complaint within 31 days and if an investigation should go on longer than this we will keep you informed.